Shipping & Returns Policy

Shipping & Returns Policy – GET HAKD

Order Processing

At GET HAKD, we aim to provide fast, secure, and discreet delivery for all research-grade products.

  • All orders are typically processed and dispatched within 1–2 business days.

  • During peak periods (e.g., sales or holidays), processing may take longer.

  • Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its progress.

Shipping Methods & Delivery

  • We dispatch all orders from our Sydney, Australia facility.

  • Shipping is provided via Australia Post Express for reliable delivery across Australia.

  • Most deliveries arrive within 1–3 business days after dispatch, depending on your location.

Please note: We guarantee dispatch, not delivery by a specific date. Once the parcel has left our facility and is in the courier’s hands, delays beyond transit time are outside our control.

Shipping Costs

  • Free Shipping automatically applies to orders over $300 AUD at checkout.

  • A flat shipping rate of $9.99 AUD applies to all orders under $300 AUD.

Discreet Packaging

  • All GET HAKD orders are shipped in plain, unbranded packaging with no reference to the contents inside.

  • We take privacy and discretion seriously.

Return & Refund Policy

Due to the nature of research materials and compliance requirements, we operate a strict returns policy.

Change of Mind / Order Errors

  • We do not accept returns or refunds for change of mind or incorrect product selection once an order has shipped.

  • Please review your order carefully before placing it.

Damaged or Incorrect Items

If an item arrives damaged or does not match your order:

  1. Contact us within 48 hours of delivery at support@gethakd.com.

  2. Include your order number and clear photos of the issue.

  3. We will assess your claim and organise a replacement item at no extra cost if the error or damage is verified.

Cancellations

  • Orders can only be cancelled before they have been dispatched.

  • Once an order has shipped, it cannot be cancelled, altered, or refunded.

What Happens After Shipping

  • You will receive tracking details once your parcel leaves Sydney.

  • If a parcel is lost in transit, we will work with Australia Post to locate and resolve the issue — typically by issuing a replacement shipment if the tracking confirms loss.

  • We do not offer refunds for lost packages that can be tracked and delivered.

Contact Us

If you have any questions about your order, delivery, or this policy, please reach out to us:

📧 support@gethakd.com

Our team is here to help and will respond as quickly as possible.

Important Legal & Safety Notes

  • All GET HAKD products are intended strictly for laboratory research use only and not for human or animal consumption, therapeutic use, or as dietary supplements.

  • Orders are supplied under strict compliance with applicable regulations, and customers confirm acceptance of these terms at the point of purchase.